Privacy Policy

Effective date: January 23, 2025

Welcome to Crateful ("we," "our," or "us"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use Crateful. Crateful (the "Service") is a cloud-based service for hosting private Rust crate registries. By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

1. Information we collect

Information you provide:

Account information: your name, email address, username, and password when you create an account.
Payment information: billing details such as credit card information, billing address, and transaction history.
Crate data: metadata and content associated with your hosted Rust crates, including descriptions, dependencies, and versioning details.

Automatically collected information:

Usage data: information about how you access and use the Service, including IP addresses, browser type, operating system, and interaction logs.
Device data: information about the devices you use to access the Service, such as hardware model and operating system version.
Cookies and tracking technologies: information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze usage trends.

2. How we use your information

To provide the Service: to authenticate users, host private Rust crate registries, and enable core functionality.
To process payments: to manage billing and process transactions securely.
To improve the Service: to understand usage patterns, troubleshoot issues, and enhance features.
To communicate with you: to send service updates, respond to inquiries, and provide customer support.
To ensure security: to detect and prevent fraud, unauthorized access, and other harmful activities.
To comply with legal obligations: to meet legal, regulatory, and contractual requirements.

3. How we share your information

We do not sell your personal information. However, we may share your information in the following circumstances:

With service providers: with third-party vendors who assist us in providing the Service, such as payment processors and cloud hosting providers.
For legal compliance: when required by law or in response to valid legal requests, such as subpoenas or court orders.
To protect rights and safety: when necessary to protect the rights, property, or safety of our users, employees, or the public.
In business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data retention

We retain your personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your account and associated data by contacting us at privacy@crateful.rs.

5. Data security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your rights

Depending on your location, you may have the following rights regarding your personal information:

Access and portability: request access to and a copy of your personal data.
Correction: request corrections to inaccurate or incomplete information.
Deletion: request deletion of your personal information.
Restriction: request restrictions on how we process your data.
Objection: object to the processing of your data for specific purposes.
Withdrawal of consent: withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@crateful.rs. We may need to verify your identity before fulfilling your request.

7. Cookies and tracking technologies

We use cookies and similar technologies to provide and improve the Service. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Service.

8. Third-party links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your information.

9. International users

If you are accessing the Service from outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us:

Crateful, Ecliptical Software Inc.
General Delivery, Revelstoke, BC V0E 2S0, Canada
privacy@crateful.rs
+1-647-722-4922